Season 2

Episode 37

Jim Miller of Wayfair: Turning Profitable during COVID-19 | Evolving Ecommerce Ep.3

Hosted by Hans Tung and Robin Li

Today on the show, we have Jim Miller, CTO of Wayfair. Wayfair is one of the world’s largest e-commerce companies that sells furniture and home-goods. Wayfair is not only Wayfair.com. It also owns Joss & Main, AllModern, Perigold, and Birch Lane. All dedicated to help shoppers quickly and easily find exactly what they want from a selection of more than 18 million items across home furnishings, décor, home improvement, housewares and more. The company generated $9.1 billion in net revenue for full year 2019. It recently turned a profit for the first time since its IPO in 2014.

Before joining Wayfair, Jim served as the Vice President of Worldwide Operations at Google for almost 8 years. He also spent 7 years as a senior executive at Cisco leading supply chain and logistics, Asia operations, new product introduction, advanced technology, and global operations while the company ramped from $18B to over $40B in annual revenue. Prior to Cisco, Miller was the Vice President of Supply Chain at Amazon and was a key contributor to Amazon’s rapid growth into a global company. Jim received his bachelor’s degree from Purdue University, an M.S. from MIT, and an MBA from the Sloan School of Management at MIT.

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